At MassageChairsOasis.com, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with your massage chair, please review our return and refund policy outlined below.
1. Return Eligibility
- Return Period: You have 30 days from the date of delivery to initiate a return for your purchase.
- Condition of Items: To be eligible for a return, the massage chair must be in new, unused condition with all original packaging, manuals, and accessories included. The product must not show any signs of wear, damage, or alteration.
- Non-Returnable Items: Customized or special-order items, clearance items, and products marked as “final sale” are not eligible for return.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at support@massagechairsoasis.com or call (307) 466-0223. Provide your order number, the reason for the return, and any relevant details.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return your item. Returns without an RMA number will not be accepted.
3. Return Shipping
- Customer Responsibility: You are responsible for the cost of return shipping, including any shipping insurance. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Return Address: You will be provided with the return address along with the RMA number. Please ensure that the RMA number is clearly marked on the outside of the package.
4. Refund Process
- Inspection: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Refund Approval: If your return is approved, a refund will be processed to the original method of payment within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
- Restocking Fee: A restocking fee of 15% of the purchase price may apply to cover inspection, repackaging, and restocking costs.
- Original Shipping Costs: Original shipping costs are non-refundable and will be deducted from your refund amount.
5. Exchanges
- Exchange Policy: We do not offer direct exchanges. If you would like to exchange your item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
- Reporting Damage: If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@massagechairsoasis.com or (307) 466-0223. Please provide photos of the damage or defect along with your order details.
- Replacement or Repair: We will work with you to arrange a replacement, repair, or refund for the damaged or defective item at no additional cost to you.
7. Cancellations
- Order Cancellation: Orders may be canceled for a full refund if the cancellation request is made before the item has been shipped. Once an order has shipped, our standard return policy applies.
- Special Orders: Special orders or customized items cannot be canceled once the order has been processed.
8. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us:
Razvantis LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: support@massagechairsoasis.com
Phone: (307) 466-0223