At MassageChairsOasis.com, we strive to provide a seamless shopping experience and ensure that your high-end massage chair is delivered to you safely and promptly. Please review our shipping policy to understand our practices and your responsibilities.
1. Shipping Rates & Methods
- Free Shipping: We offer free shipping on all massage chairs within the continental United States.
- Shipping Methods: Depending on the destination and size of the item, we may use standard freight shipping, white-glove delivery, or other specialized shipping methods to ensure your product arrives in excellent condition.
- Expedited Shipping: If you require expedited shipping, please contact our customer service team at support@massagechairsoasis.com or call (307) 466-0223 to discuss available options and additional costs.
2. Delivery Timeframes
- Processing Time: Orders are typically processed within 1-2 business days after payment is received.
- Shipping Time: Once your order is processed, the estimated delivery time is between 10-14 business days, depending on your location.
- White-Glove Delivery: For orders that include white-glove delivery, the delivery team will contact you to schedule a convenient delivery time. This service includes in-home delivery, unpacking, assembly, and removal of packaging materials.
3. Shipping Restrictions
- Delivery Locations: We currently ship to addresses within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, or internationally at this time.
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid residential or commercial address for delivery.
4. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order until it arrives at your specified location.
- Delivery Updates: For white-glove delivery, the delivery team will provide updates and coordinate with you directly to ensure a smooth delivery process.
5. Damaged or Lost Shipments
- Inspection Upon Delivery: Please inspect your order upon delivery. If you notice any damage to the packaging or product, please note it on the delivery receipt and contact us immediately.
- Damaged Items: If your product is damaged during shipping, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or repair as necessary.
- Lost Shipments: If your shipment is lost in transit, please contact us, and we will work with the carrier to locate your order or arrange a replacement.
6. International Shipping
- No International Shipping: We do not currently offer international shipping. Our services are limited to the continental United States.
7. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us:
Razvantis LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: support@massagechairsoasis.com
Phone: (307) 466-0223