Typically, orders are processed and shipped within 1-2 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

For most orders within the contiguous United States, you can expect delivery within 5-7 business days from the date of shipment. Please note that delivery times may vary for remote areas or during peak seasons.

1. Returns: If you wish to return your massage chair, you can do so within 30 days from the date of delivery. The product must be in its original condition, unused, and in its original packaging to be eligible for a refund.

2. Refunds: Once we receive and inspect the returned item, we will process your refund within 30 days. Please note that shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a manufacturer defect or error on our part.

If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. While we strive to process orders quickly, we will do our best to accommodate your request before your order is shipped out. However, please note that once an order has been processed and shipped, we may not be able to modify the shipping address. To ensure the accuracy of your shipping address, please double-check your information before completing your purchase. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!

To track the status of your order, follow these easy steps:

1. Check Your Email: Keep an eye on your inbox for an email from us confirming that your order has been shipped. This email will include a tracking number and a link to the carrier’s website.

2. Visit the Carrier’s Website: Click on the tracking number provided in the email to be directed to the carrier’s website. Alternatively, you can visit the carrier’s website directly and enter your tracking number in the designated tracking tool.

3. Track Your Order: Once you’re on the carrier’s website, you’ll be able to view the current status and location of your package in real-time. Updates will be provided as your order makes its way to your doorstep.

Here’s how you can receive customer support:

1. Contact Us: You can reach our customer support team via email at support@massagechairsoasis.com or by phone at [phone number]. Our knowledgeable representatives are available during business hours to address your inquiries and provide assistance.

2. Live Chat: Visit our website and use the live chat feature to connect with a customer support representative in real-time. Simply click on the chat icon located in the bottom right corner of the screen to start a conversation.

3. FAQs and Resources: Browse through our Frequently Asked Questions (FAQs) section on our website to find answers to common queries about our products, shipping, returns, and more. We also provide helpful resources and guides to assist you in choosing the right massage chair for your needs.

1. Contact Customer Support: Reach out to our customer support team via email at support@massagechairsoasis.com or by phone at [phone number]. Provide them with your order number and the correct shipping address details.

2. Act Quickly: Time is of the essence when it comes to correcting shipping address errors. The sooner you notify us, the better chance we have of making the necessary changes before your order is shipped.

3. Double-Check Your Details: Before contacting us, double-check the shipping address you entered to ensure accuracy. Small errors such as typos or missing apartment numbers can easily be overlooked but can have a significant impact on delivery.

4. Additional Assistance: If your order has already been dispatched or if it’s too late to update the shipping address, our customer support team will provide guidance on next steps. Depending on the carrier and the status of your package, we may be able to assist you in rerouting the shipment or retrieving the package after delivery.

We are pleased to offer shipping to all 48 contiguous states in the USA. Whether you’re located in the bustling city streets of New York or the sunny beaches of California, we’ll deliver your order right to your doorstep.

For customers in Alaska, Hawaii, or international locations, please note that shipping options may vary, and additional charges may apply. We recommend contacting our customer support team for assistance with shipping inquiries to these regions.