Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Typically, orders are processed and shipped within 1-2 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
For most orders within the contiguous United States, you can expect delivery within 5-7 business days from the date of shipment. Please note that delivery times may vary for remote areas or during peak seasons.
If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. While we strive to process orders quickly, we will do our best to accommodate your request before your order is shipped out. However, please note that once an order has been processed and shipped, we may not be able to modify the shipping address. To ensure the accuracy of your shipping address, please double-check your information before completing your purchase. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!
To track the status of your order, follow these easy steps:
Check Your Email: Keep an eye on your inbox for an email from us confirming that your order has been shipped. This email will include a tracking number and a link to the carrier’s website.
Visit the Carrier’s Website: Click on the tracking number provided in the email to be directed to the carrier’s website. Alternatively, you can visit the carrier’s website directly and enter your tracking number in the designated tracking tool.
Track Your Order: Once you’re on the carrier’s website, you’ll be able to view the current status and location of your package in real-time. Updates will be provided as your order makes its way to your doorstep.
At Massage Chairs Oasis, we prioritize the security and privacy of our customers’ information. We do not keep credit card information on file for your protection. Each transaction is securely processed through our trusted payment gateway, ensuring the highest level of security and confidentiality for your sensitive information.”
As required by law, we charge sales tax only for orders shipped within the state of Wyoming. For orders shipped to other states, sales tax is not applicable. Rest assured, any applicable sales tax charges will be clearly outlined during the checkout process for your convenience and transparency.
We are pleased to offer shipping to all 48 contiguous states in the USA. Whether you’re located in the bustling city streets of New York or the sunny beaches of California, we’ll deliver your order right to your doorstep.
For customers in Alaska, Hawaii, or international locations, please note that shipping options may vary, and additional charges may apply. We recommend contacting our customer support team for assistance with shipping inquiries to these regions.
While most orders for massage chairs are typically shipped in a single package, depending on availability and logistics, larger items may occasionally be shipped in multiple packages. Rest assured, regardless of the number of packages, we diligently track each shipment to ensure all items reach you promptly and securely.
If you need to swap an item
Returns and Exchanges
At Massage Chairs Oasis, we understand that your satisfaction is paramount. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns policy. You may return your item within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging. Please note that certain exclusions may apply, so we recommend reviewing our full returns policy on our website or contacting our customer service team for further assistance.
At Massage Chairs Oasis, we strive to ensure accurate and timely order fulfillment. However, if you have received the wrong item, we sincerely apologize for any inconvenience caused. Please contact our customer service team immediately, and we will promptly rectify the situation. We will arrange for the correct item to be shipped to you at no additional cost, and we will provide instructions for returning the incorrect item. Your satisfaction is our top priority, and we are committed to resolving any issues swiftly and effectively.
At Massage Chairs Oasis, we take great care to ensure that your order arrives in perfect condition. However, if your order has arrived damaged, we sincerely apologize for any inconvenience caused. Please contact our customer service team immediately with details and photos of the damage. We will swiftly resolve the issue by either arranging for a replacement to be sent to you or initiating a return and refund process, depending on your preference. Your satisfaction is our priority, and we are committed to ensuring that you receive a resolution to this matter promptly.
At MassageChairsOasis, we understand the importance of a smooth return process. If you need to mail an authorized return, please contact our customer service team to obtain a return authorization (RA) number and detailed instructions. The return address for authorized returns will be provided to you along with the RA number. Please ensure that your return is carefully packaged and includes all original packaging and accessories. We recommend using a trackable shipping method for your peace of mind. If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated customer service team.
At MassageChairsOasis, providing exceptional customer support is our priority. If you require assistance or have any questions about our products or services, our dedicated customer support team is here to help. You can reach us by phone at [insert phone number], or by email at support@massagechairsoasis.com. Our customer support hours are 9am – 5pm. Additionally, you can use the live chat feature on our website to chat with a representative in real-time. We are committed to providing timely and effective support to ensure your satisfaction with every aspect of your shopping experience.
If you have entered an incorrect shipping address for your order, please contact our customer support team as soon as possible. While we cannot guarantee that we can update the address after the order has been processed, we will do our best to assist you. In some cases, if the order has not yet been shipped, we may be able to update the shipping address for you. However, if the order has already been shipped, we recommend contacting the shipping carrier directly to see if they can assist with rerouting the package. Please note that additional fees may apply for address corrections or rerouting. We are here to help resolve any issues and ensure that your order reaches you successfully.
At MassageChairsOasis, we understand that circumstances may change after placing an order. If you need to change or cancel an order after it has been submitted, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. If your order has already been processed or shipped, we may not be able to make changes or cancellations. In such cases, you may need to initiate a return or exchange process once you receive the order. We are committed to providing excellent customer service and will do our best to assist you with any changes or cancellations to your order.
At MassageChairsOasis, we do not currently offer pre-order options for items that are sold out. However, we encourage you to sign up for our newsletter or follow us on social media to stay updated on product availability and new arrivals. Additionally, you can contact our customer support team to inquire about the estimated restocking date for the item you are interested in. We are here to assist you and provide alternative options if available. Thank you for your understanding and continued support.